Refund Policy

1. Subscription Cancellation

You may cancel your The Dispute Office subscription at any time through your client dashboard or by contacting our support team. Upon cancellation:

• Your access will continue until the end of your current billing period
• No further charges will be made after cancellation
• You will retain access to download your records and reports

2. 30-Day Satisfaction Review

We offer a 30-day satisfaction review period for new clients. If you are not satisfied with our service within the first 30 days of your subscription, you may request a refund review by contacting our support team.

To be eligible for a satisfaction review refund:

• Request must be made within 30 days of initial payment
• You must have completed the onboarding process
• You must provide feedback on why you are unsatisfied

3. Refund Review Process

Refund requests are reviewed on a case-by-case basis. We will:

• Acknowledge your request within 2 business days
• Review your account and usage history
• Provide a decision within 5-7 business days
• Process approved refunds within 10 business days

4. Non-Refundable Situations

Refunds are generally not provided in the following situations:

• Requests made after the 30-day review period
• Partial month cancellations
• Services rendered (dispute letters sent, reports generated)
• Failure to provide required documents or information
• Dissatisfaction with dispute outcomes (results are not guaranteed)
• Violations of our Terms of Service

5. Prorated Refunds

We do not offer prorated refunds for partial billing periods. If you cancel mid-cycle, you will retain access until the end of your current billing period.

6. Refund Method

Approved refunds will be processed to the original payment method used for the transaction. Please allow:

• 5-7 business days for credit card refunds to appear
• 7-10 business days for debit card refunds
• Additional processing time may be required by your bank

7. Special Circumstances

We understand that special circumstances may arise. If you are experiencing hardship or have concerns not covered by this policy, please contact our support team to discuss your situation.

8. Partner and White-Label Refunds

Partner commission payouts are processed according to the partner agreement and payout schedule. White-label service refunds are governed by the specific B2B agreement and may differ from standard client policies.

9. Contact Us

To request a refund or ask questions about this policy:

Email: support@thedisputeoffice.com
Phone: (212) 257-9881
Support Hours: Monday-Friday, 9am-6pm EST